A strong CX ecosystem ignites innovation, accelerating next-gen customer service The platform leverages the power of AI to analyse customer interactions across channels, offering real-time scoring and customisable quality metrics tailored to industry and business needs. This automation empowers support teams to review millions of interactions effortlessly, gaining deep insights into customer preferences and behaviours, […]
Category Archives: AI News
For Financial Institutions, Generative AI Integration Starts Now Alan noted that Lingo Bagel can precisely translate Chinese financial reports containing professional finance and accounting terminologies into English even if they come in different structures. Lingo Bagel has helped multiple small and mid-size accounting firms complete the translation of financial reports totaling more than one million […]
What Is Conversational Marketing? More access to the whole platform allows more personalized services that a business would like to see integrated with its own CRM tool, Jones offered. Through movement of people, through the addition of omni-channel and through the diligent, careful application of AI bots and automation, I think we can deal with […]
AI is Revolutionizing Healthcare, But Are We Ready for the Ethical Challenges? The GCC could be well positioned to capture its share of the market—if private companies and public sector leaders can move forward collaboratively and with a sense of urgency to support growth and innovation. Towle’s comments on leveraging AI for actuarial analysis highlight […]
Generative AI And Intermixing Of Client-Therapist Human-AI Relationships In Mental Health Therapy TR-1a is the first of the subtypes in this overarching human-to-human category and is currently by far the most common of the four subtypes. There isn’t any generative AI involved on either side of the relationship. The client isn’t using generative AI for […]